Return & Refund Policy
Welcome to the Return & Refund Policy page for White Raven Curiosities, LLC. We're committed to ensuring your shopping experience is as smooth and hassle-free as possible. Here you'll find all the information you need about our return and refund procedures.
Return information
We want you to be completely satisfied with your purchase. Please review the following details regarding our return process:
- Eligibility: To be eligible for a return or refund, items must be unused, in their original packaging, and in the same condition as when you received them.
- Timeframe: You have 30 days from the date of delivery to initiate a return.
- Return Process: To initiate a return, please contact our customer service team through our contact page with your order number and details about the item you wish to return.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund policy
We want you to be completely satisfied with your purchase. If you're not happy for any reason, please review our refund policy below:
- Refund Method: Refunds will be processed to your original payment method within 7-10 business days after we receive the returned item.
- Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
- Non-Refundable Items: Certain items are non-refundable, including gift cards and downloadable software products.
Damaged or defective items
If you receive a damaged or defective item, please contact us immediately. Provide photos of the damaged item and the packaging, along with your order number. We will work with you to resolve the issue, which may include a replacement or a refund.
Contact us
Read through our return and refund policy that may help answer any questions you have.
If you have any further questions or concerns regarding returns and refunds, please don't hesitate to contact us:
